Entrepreneurial attributes for success in the small hotel sector: a fuzzy-set QCA approach

By examining small hotels in Spain, this research contributes to understanding how human capital, social capital, and contingency factors interact to build a success model based on high hotel occupancy rates, profit, and profit per employee. Human capital theory, social capital theory, and multilevel theory provide the theoretical basis for this research. The study used fuzzy-set qualitative comparative analysis applied to a sample of 51 small Spanish hotels. The results reveal the existence of different configurations that lead to the desired performance outcomes. Each configuration combines two or three causal conditions. The results also reflect the difficulties that small hotels may face in reconciling different performance objectives. This paper thus provides solutions for managers, who must make strategic decisions based on existing conditions both inside and outside their organisations. The findings discussed herein can thus help small hotels better define their performance objectives by considering their individual characteristics. The findings can also help new small hotel entrepreneurs better understand the conditions required for success in this highly competitive market.     

Public Debt,Economic Growth and Inflation in African Economies

We analyse the relationship between public debt, economic growth and inflation in a group of 52 African economies between 1950 and 2012. The results indicate that the limits of public debt are negatively related to economic growth and exhibit, from a given level of debt, an inverted U behaviour regarding the relationship between economic growth and public debt. Briefly, the high levels of public debt are coincident with reduced rates of economic growth and rising levels of inflation. Our results for three specific geographical areas resemble those of the overall analysis, despite some differences. In North African countries, the growth rates of the gross domestic product (GDP) and inflation also show an inverted U behaviour as the ratio of public debt/GDP increases. The highest rate of economic growth is recorded when the ratio of public debt/GDP is below 30% of GDP and corresponds to an average inflation rate of 5.33%. An identical behaviour of the GDP growth rates and inflation also appears in Sub‐Saharan countries until the third interval (60–90%). However, the highest growth rate of the GDP and GDP per capita is registered when the public debt/GDP ratio is in the second interval (30–60%). For the countries of the Southern Africa Development Community, the highest average rate of economic growth (6.8%) is similar to North African countries, when the ratio public debt/GDP is below 30% of GDP, with an average inflation rate of 11%. A number of robustness analyses were performed and the great majority of them confirm the general analysis.     

Climate perceptions and the customer orientation of frontline service employees

Satisfaction of customers' needs is particularly dependent upon the customer orientation of frontline employees. Understanding the drivers of such orientation is, therefore, a key issue in current research. Research relating perceptions of organisational values with the customer orientation of employees is rather sparse. This topic is approached by investigating the role of selected dimensions of psychological climate in promoting the customer orientation of frontline service employees. A structural equations model is developed and empirically tested, indicating that perceptions of customer, ethical, and innovation climates exert an indirect effect on the adoption of customer-oriented behaviours by frontline employees.     

On the class of games of timing of incomplete information

The object of the present study is the class of games of timing of incomplete information (silent-noisy duels) and the demonstration that the main theorem concerning this class of games is sometimes defective both concerning the uniqueness of the optimal strategies and their types. Some observations and theorems consent finally to characterize in any possible case the type of optimal strategies.     

Sulle polizze vita in regime d'inflazione

In questo lavoro viene postulata e analizzata, in regime d'inflazione, una determinata condizione d'indifferenza per il contraente verso una generica polizza vita.Essa, usata da sola e insieme ad una seconda condizione standard, permette di introdurre due indici di «commerciabilità» per dette polizze, uno relativo e l'altro assoluto.In presence of an inflation ratey>0, the «actual» annual rate of interest, , produced by a generical life assurance policy results lower than the «nominal»,i, fixed on the technical basis but at same time the policy-holder's disinclination for the risk decreases.We consider a determinate indifference condition for the policy-holder to a generical life assurance policy and examine the consequent relations among the variablesi, y and , the revaluation coefficient of the premiums, life annuity funds and insured capitals.In this paper we also introduce two indexes of «marketability» — one of them is relative and the other one is absolute — for a generical life assurance policy in inflation time.     

Word-of-mouth communications in marketing: a meta-analytic review of the antecedents and moderators

Although word-of-mouth (WOM) activity has been studied as an outcome variable of other constructs such as satisfaction, less attention has been given to the antecedents and moderators of WOM when considering WOM as a central construct. Hence, we propose a model of WOM antecedents and moderators using a meta-analytic review. The results show that all antecedents have significant effects on WOM activity, with customer commitment showing the strongest effect. The following hypotheses are also supported: (1) WOM valence is a significant moderator, (2) cross-sectional studies show a stronger influence of satisfaction and loyalty on WOM activity than longitudinal studies, and (3) studies of WOM behavior show a weaker link between loyalty and WOM activity than studies of WOM intentions. In addition, we show that satisfaction has a stronger relationship with positive WOM than loyalty, whereas (dis)loyalty has a stronger relationship with negative WOM than does (dis)satisfaction. We discuss this finding based on the different natures of positive and negative WOM. This article is based on the first author’s dissertation.     

Hurdle models of repayment behaviour in personal loan contracts

This paper proposes a hurdle model of repayment behaviour in loans with fixed instalments. Using information on previous and current contracts, the approach yields a model of customer behaviour, useful, for example, in assessing the impact of determinants of default, a natural concern for credit and behavioural scoring. Under plausible assumptions, a debtor in each period faces a number of missed payments, which depends on his previous repayment decisions; meanwhile, as most debtors are expected to meet financial obligations, the number of missed payments is bound to display excess zeros, with reference to a single-part law. Each sequence of missed payments is modelled by using the binomial thinning, a conceptual tool that allows for dependence between integers by defining the support of consecutive counts. Under suitable assumptions on heterogeneity, the model can be produced under a random effects approach, leading to a two-part panel data model, estimable by quasi-maximum likelihood. The proposed approach is illustrated using a panel data set on personal loans granted by a Portuguese bank.     

Geometric Asian options: valuation and calibration with stochastic volatility

The scaling properties of two alternative fractal models recently proposed to characterize the dynamics of stock market prices are compared. The former is the Multifractal Model of Asset Return (MMAR) introduced in 1997 by Mandelbrot, Calvet and Fisher in three companion papers. The latter is the multifractional Brownian motion (mBm), defined in 1995 by Péltier and Lévy Véhel as an extension of the very well-known fractional Brownian motion (fBm).

We argue that, when fitted on financial time series, the partition function as well as the scaling function of the mBm, i.e. of a generally non-multifractal process, behave as those of a genuine multifractal process. The analysis, which concerns the daily closing prices of eight major stock indexes, suggests to evaluate prudently the recent findings about the multifractal behaviour in finance and economics.     

Cross-cultural analysis of the global mindset and the internationalization behavior of small firms

This research analyzes the influence of a global mindset on the internationalization behavior of Norwegian and Portuguese small firms. It specifically sets out to assess the role of global orientation of the entrepreneur and firm perspectives on the global market. Based on a sample of 354 small firms, we used structural equation modeling to conduct our analysis. The results show the differing importance of a range of factors in explaining global mindset in different contexts. The global mindset of Norwegian entrepreneurs conditions their behavior and international experience, while for Portuguese entrepreneurs it affects the cognitive domain and their technical expertise. Global mindset and global orientation have more relevant effects on the internationalization behavior of Norwegian firms than that of Portuguese firms.     

Industrial policy evaluation in the presence of spillovers

The shortage of studies on spatial spillovers of capital subsidy policies is rather surprising, considering that such policies are usually designed to generate spatial externalities. We propose a new framework that allows positive agglomeration effects to be contrasted with the negative cross-sectional substitution and the crowding-out effect. The global evaluation of the ATT and the spillover parameters shifts the spotlight from the policy effect on subsidised firms to the global effect of capital subsidy policies on the targeted territory. The empirical evaluation of a policy in Italy mainly directed towards small- and medium-sized firms shows that the impact on investments, turnover and employment is positive and large, but is negative on TFP. However, the employment growth is partially determined to the detriment of the untreated firms.